Frequently Asked Questions
What is Enamel Ridez?
Enamel Ridez is a boutique automotive accessory brand specialising in high-quality enamel keychains and related products. We cater to car enthusiasts who collect unique designs and to businesses looking for custom branded keychains for promotional, retail, or corporate use.
Where do you ship to?
Currently we ship within South Africa via The Courier Guy, Pudo and Postnet. Delivery times vary by destination but generally it is 2 - 5 working days! We have flat rate delivery fees based on the service chosen which is calculated on checkout. If you would like to order internationally we can do so but please contact us so that we can get a shipping rate with DHL or Fedex based on what you would like to order.
What are Enamel Ridez keychains made from?
Our keychains are made from high quality die-cast metal with premium paint and printing designed to replicate iconic automotive details.
How can I contact customer support?
You can reach us via our Contact Us page, email, or social media. We aim to respond to all enquiries within 24–48 hours.
How do I know the size and weight of the keychain?
Detailed product pages include dimensions and weights. If you need any additional information before purchasing, reach out, we’re happy to help.
Can I return or exchange a keychain?
Absolutely, we offer returns/exchanges within 7 days of delivery (unused, in original condition). Custom orders are non-returnable unless there’s a manufacturing defect. See our Returns Policy page for full details.
When will my order ship?
Standard orders are processed within 1–3 business days. Tracking will be emailed once your order ships.
I didn’t receive my order, what should I do?
Check your tracking first. If the status doesn’t update within 48 hours of expected delivery, contact us with your order number and we’ll investigate immediately.
Custom Key Chain FAQ For Brand Partners & Collaborations
Do you create custom keychains for corporate or automotive brands?
Yes! We specialise in custom keychains for automotive businesses, car clubs, events, merchandise stores, promotional campaigns, and corporate gifting.
What types of customisation do you offer?
We offer full custom services including product design, renders, unique shapes, colour matching, packaging options, bulk branding, and more. Just share your idea and we’ll help bring it to life.
What is your minimum order quantity for custom keychains?
Minimum quantities vary by design and production method. MOQ starts at 100 units, but we can discuss options based on your project and timeline.
How does the custom order process work?
1. You submit your enquiry → 2. We review and discuss design ideas → 3. We provide a quote → 4. You approve artwork → 5. You approve renders → 6. Final production and delivery. It’s all outlined clearly on our How It Works page.
What file formats do you accept for custom logos?
We accept vector files (AI, EPS, PDF) ideally. High-resolution PNG or JPEG files may work for simple designs, though vector is preferred.
How long does custom production take?
Standard custom production time is 4 - 6 weeks after design approval and payment. Timelines vary by complexity and order volume. Rush orders are available in select cases.
Can you help with the design if we don’t have artwork?
Yes. Our design team can assist with concept creation, logo adaptation, and mock-ups.
Do you ship bulk orders internationally?
Absolutely, we ship custom bulk keychain orders worldwide. Shipping costs and lead times will be included in your quote.
What payment methods do you accept for custom orders?
We accept major credit cards, PayPal, and bank transfers for custom orders.
Are custom keychains durable?
Yes, we use premium materials and production techniques to ensure longevity, even for daily use.
Do you offer samples before full production?
We can provide physical samples of existing products for quality inspection.